We offer Free Shipping on orders over $200 via Regular Post, Australia wide.
Orders under $200 will be charged $10 for shipping. Please note that Free Shipping applies to your order on the first delivery. If you change your mind and wish to exchange your purchase you will charged $10 for each subsequent order.
Want your order faster? We offer Express Post shipping for next business day delivery. Express Post orders are charged at $15.
Regular Post (Free Shipping)
Melbourne Metro Area: Orders placed on a business day > arrives within 2-3 business days.
Sydney, Brisbane/Gold Coast, Adelaide, Tasmania and Canberra, metropolitan areas: Orders placed on a business day > arrives in 4-5 business days.
The rest of Australia (includes Perth & rural areas): Orders placed on a business day > arrives in 4-6 business days.
Express Post (Paid Shipping)
We use Australia Post's Express Service with guaranteed next business day delivery within their Next Day Delivery Network. If you're located outside of major cities or in a rural area, please allow an extra 1-2 business days for your Express Post parcel to arrive. Please check Australia Post’s website if you’re unsure if you’re within their Next Day Delivery Network.
We aim to process all orders as soon as they come through. Orders placed before 2pm AEST on a business day are sent that same day.
Orders placed after 2pm AEST on a business day are sent the following business day.
Orders placed on weekends are sent the next business day. Public Holidays: please allow 1 extra business day for your parcel to arrive in the event that a public holiday falls in your delivery window.
Tracking (Australian customers)
We ship all our parcels via Australia Post. As soon as your order has shipped, you will be notified by email which will include your tracking number.
Visit http://auspost.com.au/track/ to track your parcel.
Delivery to your home address
If you're not home when delivery is attempted, a slip will be left for you and you will then be able to collect your parcel from the nominated Australia Post office. The collection office will be specified on the slip and it is usually your nearest post office. You may need to present ID to collect the parcel. This is the most secure way to post and all parcels will be shipped this way.
Delivery to a business address
We are happy to deliver your parcel to your place of business. Please provide a detailed address so that it can easily be delivered at the right place. Not all delivery drivers will be familiar with your work area or reception, so please be specific.
Changing your delivery address
Lucente Collective aims to process and pack your order as fast as possible. This means your shipping address can only be changed if your order has not left. To change your shipping address, contact us as soon as possible on (03) 9819 6343 or email@example.com.
Incorrect shipping address
Please take extra care when entering your shipping address to make sure all details are correct. In the event that you provide us with an invalid shipping address and as a result the parcel is automatically returned to us by Australia Post, we are not responsible. Any further required shipping to have the parcel sent back to you will be at your expense plus, a $10 flat rate return to sender fee.
Please take care when placing your order. If you decide to cancel your order prior to shipping, our normal returns policy applies. You will be issued with a store credit equal to the total value of your purchase in such instances unless it is on sale.
We offer flat rate international shipping for $30 via Australia Post to most countries.
Duties & taxes
Our local Australian GST will be deducted from the AUD price at the check out so that your purchase price excludes any Australian taxes.
We are required by Australian Law to declare the full value of the goods being shipped as 'merchandise' in AUD - we are unable to declare a lower value as 'gift'.
Please note that your order may attract import duties or local taxes upon arrival into your destination country. Please familiarise yourself with any such local customs charges that may be applicable before purchasing.
Delivery times (international customers)
The estimated time of arrival (ETA) quoted below commences from the day after you receive your shipping notification email.
New Zealand - please allow 5-8 business days.
United States and United Kingdom - please allow 7-10 business days.
All others please check with Australia Post using the tracking number provided.
Shipping & Tracking (international customers)
We ship all orders using Australia Post's Pack and Track International service.
If no one is at your nominated address, a card will be left for you to collect the parcel from your nearest local post office - the collection post office will be stated on the card (usually your nearest local post office).
Upon shipping, you will receive email notification & your tracking number.