Easy Returns

Easy Returns 

Contact Us  Return Address

Change of Mind

Full Priced Item

Please contact us within 7 days of delivery or collection if you'd like to return your order to us for exchange or a store credit.  

We will need to receive it in store within 14 days of delivery to you or collection by you. 

Email: info@lucentecollective.com.au

Call: 0477 000 858

Please make sure your item is still in new condition with all tags attached. We won't accept items that have been worn, washed, dry cleaned or are marked. If the item isn't in new condition when we receive it for exchange we will return it to you. 

Lucente Collective

769E Glenferrie Rd, Hawthorn Vic 3122

 

Sale 

 

Kindly note that sale items, that is where you have bought your item at a reduced price from the original RRP, can't be returned to us for reason of change of mind.

 

 

Faulty Item

If you believe that the item that you have purchased is faulty, please first accept our sincere apologies. Please contact us straight away:

Email: info@lucentecollective.com.au

Call: 0477 000 858

If we're unable to help to resolve your concerns we will ask you to please return the item to us together with your proof of purchase that shows you bought the item from us. 

We will first do our best to provide you with a replacement product. However, if we are unable to do so we will provide you with a refund in the same manner that you paid us. 

Lucente Collective

769E Glenferrie Rd, Hawthorn Vic 3122

 

 

Exchanges | Free Shipping Offer

 

Please note that our offer of Free Shipping applies if your order is over $100 and within Australia. This offer applies with regards to the first delivery however, if you change your mind and wish to exchange your purchase for another item you will be charged either Standard Shipping of $10 or $15 for Express (you let us know).

Responsibility for lost returns

 

Please ensure that you retain your tracking number when posting your return to us. We will not be responsible for any lost items.