CHANGE OF MIND POLICY
Full priced items: If within 7 days of receiving your order you decide that it's not suitable for any reason or if the size isn't right, you are welcome to return your order for an exchange or store credit to use with us at any time. This does not expire!
If you decide to return your purchase you'll need to pay for the cost of the return shipping.
We do not offer refunds unless we deem an item as having a manufacturers fault. All garments are quality checked prior to shipping and are sent in new condition.
- Proof of purchase is to be accompanied with the returned items;
- The merchandise is to be unworn, unwashed, unused and in its original condition with all tags intact.
Exceptions to our change of mind policy
Our change of mind policy does not apply to the following merchandise:
- Earrings, hair and head pieces, hosiery, swimwear and underwear
- Due to hygiene reasons, earrings, hair and head pieces, hosiery and underwear are unable to be returned for change of mind.
Personalisation or Pre-order
- Personalised or pre-ordered items cannot be returned for a store credit or exchange for change of mind.
Please note, we do not accept returns on items which show signs of 'wear & tear' - items which have been worn, washed, dry cleaned, misused, damaged, mistreated or roughly handled will not be eligible for exchange, credit or refund.
Online Sale/reduced priced items: For change of mind sale / reduced price (that is where the price is marked down from our original price) items are not eligible for return/refund/credit/exchange and are considered final sale. If the item has a manufacturers fault then it may be returned for a refund, exchange or store credit, subject to our inspection.
Any shipping costs paid are not eligible for refund or credit unless the item is found to be faulty.
Instore Purchases of Sale/Reduced Price Items: Please note that sale/reduced price items are sold “as is” and cannot be returned or exchanged for store credit. For that reason please inspect and consider your purchase carefully.
Orders made via PayPal may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
How To Return - Online Purchases or Instore Purchases Returning By Mail
Please email firstname.lastname@example.org and we will provide you with a Return Authority Number (RA#). Important: returned items without a RA# may be refused.
We must receive your return within 7 days of issuing your RA#. Failure to return your item within the 7 day period from issuing the RA# may result in us refusing the return.
Please include your original invoice in the return parcel (which came with your purchase) and write your RA# on the invoice.
Returned items must be in their original, new & unworn condition with all tags intact. Of course you can try the garment on. Please just be careful to not damage the item or mark it with deodorant, creams, perfume or makeup etc. When you try on your shoes for the first time, please make sure you try them on a carpeted area to avoid scratching on the soles.
If the item is not re-saleable as new & original condition the return may be refused & posted back to you at your expense.
Returns are processed within 24-72 hours of receiving the item.
Record your tracking number
In the event that your returned parcel becomes lost in the post we will not be held accountable. It is important that you clearly address the parcel and keep a copy of the tracking number in case you need to take recourse with Australia Post.
Store Credits & Exchanges
Your credit will be issued which will be equal to the value of your purchase, less any shipping costs paid.
Your credit can be used on any item/s.
Images & Colouration
In general, when shopping online please understand that there may be very slight differences in colouration of items depending on which monitor you view the item on. This is not something that we can be held accountable for and this will not be accepted as grounds for a refund.
If you feel that the item is significantly different to the images you may of course return for an exchange or credit.
Sizing & Fit
Most of the time, the right size for you will simply be the regular size which you already have in your wardrobe. We do make suggestions on certain styles as needed which may help guide you to make the right selection.
Please understand that our comments regarding sizing & fit are there as a guideline only. We cannot accept incorrect size or being unhappy with the fit as grounds for a refund.
If you're not happy with the size or the fit we will of course allow you to return your purchase (full price items only) for an exchange of a new size - please see timeframes for returns above. In the event that we do not have your size (or if you simply do not want a new size), we will issue you with a store credit - we have new styles arriving almost daily to choose from!
Please take care when placing your order. If you decide to cancel your order prior to shipping, our normal returns policy (described above) applies. You will be issued with a store credit equal to the total value of your purchase in such instances.
Dress hire businesses - please note our regular returns policy does not apply for dress hire businesses. Any such businesses placing orders agree that they waive their right to return/credit/refund/exchange/repair or remedy in any circumstance.
Suspected abuse of our return policy - if we suspect that our return policy is being taken advantage of or abused, we reserve the right to refuse a return. In such cases the customer agrees that they waive their right to return/credit/refund/exchange or repair.
Customers Outside of Australia (International Customers)
Please note that you are shopping under Australian consumer law guidelines.
The same returns policy described above for Australian customers also applies for international customers (please see above policy) - the only difference for international returns is the permitted transit times for return parcels (details below).
How To Return (international customers)
Please email or call us within 7 days of receiving your parcel & we'll provide you with your RA number and return instructions.
Please make sure you send off your return parcel within 7 days of obtaining your RA# and that your selected shipping method does not take more than 14 days transit time to reach us.
Orders returned on time with a RA# > we will provide you with an exchange or a coupon code (discount code). Coupon codes do not expire and can be used on any items - simply redeem your credit at the shopping cart.
Your credit will be equal to the value of your purchased item/s. Any shipping costs, import duties and taxes paid are not eligible for refund or coupon credit.
When redeeming a coupon code you will not be eligible for free shipping - international shipping charges will be shown at the check out.
The cost of returning your order is payable by you. We encourage you to check the cost of returning your parcel to our Melbourne, Australia address first. Please note that we are not liable for the goods being lost in the post upon returning the order from overseas.